Northwood News ♦ December 2012

Reporting Out Streetlights

By Jacquie Bokow

Pepco has launched an upgraded streetlight reporting system for its customers.  Customers can access maps depicting streetlight locations using the “Bing” mapping engine that the utility claims is “easy to read and use.”

Once a streetlight problem is reported, the new reporting system sends the customer an email with a tracking number, location, and pole number.  When a streetlight is submitted for repair, the respective icon on the map will appear red; once the light has been repaired, its respective icon will turn green.  In most cases, claims Pepco, the streetlight will be repaired within 15 days.  An email confirmation will be sent to the customer when the service request has been completed.

To access the new reporting system, visit www.pepco.com and click “Alerts and Outage Information.”   ■